The loads your roster turned down — covered without a phone desk.
Haulfell’s autonomous freight desk takes the overflow lanes, the ad-hoc volumes and the postcodes your roster can’t reach and confirms cover in pence — without the broker phone tag, without reselling your customer and without a cost line that does not reconcile.
The peak that broke the roster.
Friday-afternoon 26-tonner into a port slot, and your contracted carrier says "not me". The customer is on the line, the slot is real, the rate was agreed in March.
- Hand off the postcode pair + the window — Haulfell confirms cover in minutes, not callbacks.
- Subcontracted at a rate that survives the surge — the same ruleset your forwarder P&L is benchmarked against.
- ePOD captured to the second; you keep your customer relationship without eating the surge.
The one-off that won't sit on a contract.
Spot freight that has no home on the framework tender — irregular lanes, atypical vehicles, projects your roster turns down twice a week.
- Posted once to the desk; the system reads the requirement and bids live against your internal rate card.
- No partial loads accidentally re-routed through a partner whose insurance you have not vetted.
- One invoice per movement — same paperless trail as your contracted work, no separate cost line.
The postcodes your roster can't see.
Isle of Wight, Scottish Highlands, specific ferry terminals, the M74 corridor north of Carlisle — the lanes where your master VLOC list returns a polite no and your customer expects a yes.
- A vehicle matched from live capacity across the whole platform — not just the carriers you already have.
- Compliance (Smart Tacho 2, DVSA LGV from July 2026, ADR / reefer) checked continuously in the background.
- A coverage receipt per move you can hand to your customer without quoting a third party.
- StepSend the load spec
Pickup + delivery postcodes, the vehicle class, the window and the reason it is off-contract (overflow, ad-hoc, or a coverage gap). One email, one message, two minutes.
- StepGet a confirmed cover
The desk returns vehicle, driver and a price in pence — priced by the same ruleset the underlying haulier run is benchmarked against. Your customer still owns the relationship.
- StepTrack to ePOD, settle once
Live ETA, ePOD capture, CMR / eCMR and customs paperwork — handled. One invoice posted to your AP the moment the load clears; same-day on the haulier-side settlement too.
Send your customers to the shipper intake.
Some shippers tender directly. For those, hand them the shipper lane — same ruleset, same paperless invoice trail, the rates they see are the rates you see.
Send the load spec. The desk confirms cover.
Overflow lane, ad-hoc volume or a coverage gap — name it. Haulfell returns the vehicle, the price and the ETA in minutes.
Leave the load spec for Haulfell ops.
Forwarders putting Haulfell on the desk for the first time — leave a short note and Haulfell ops will follow up from haulfell@polsia.app within one working day.